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Shipping Policy

General Information

  • Hollow Rock ships within the United States, U.S. territories, and most countries outside the U.S.
  • Orders placed before 12:00 p.m. PST (Monday-Friday) typically ship the same-day. Orders placed after 12:00 p.m., or on a weekend or holiday will ship the following business day.
  • All Hollow Rock orders are shipped from Southern California Distribution Center, and cannot be picked up.

Delivery Options

Please be aware that Hollow Rock cannot guarantee delivery times listed below. Delivery times are estimated, and may vary depending on the distance of the shipping address and our distribution warehouse in Irvine, California, as well as when your order leaves the warehouse.

  • Ground - 1-6 Business Days
  • 3 Day Select - 3 Business Days
  • 2nd Day Air - 2 Business Days
  • Next Day Air - 1 Business Day
  • Canada Standard - Varies
  • Worldwide Expedited - 2-5 Business Days
  • Worldwide Express - 1-3 Business Days
  • Parcel Post - 2-9 Business Days (continental US)
  • Priority Mail - 2-3 Business Days
  • First-Class Mail Int'l Parcel - Varies
  • Priority Mail Int'l - 6-10 Business Days
  • Express Mail Int'l - 3-5 Business Days

Shipping Charges

We offer $8.00 flat rate UPS Ground shipping within the continental United States. All other pricing will vary depending on destination and weight. You can estimate these rates prior to checking out by using our Shipping and Tax Estimator on the "My Shopping Cart" page (you must have items in your cart).

P.O. Box Addresses

Unfortunately UPS will not deliver to P.O. Box addresses. If you prefer to use the UPS option, please enter a standard, physical address for shipping. Your billing address may remain your P.O. Box if needed. If you prefer to ship to your P.O. Box, you will need to choose a USPS shipping option.

APO/FPO Addresses

Unfortunately UPS will not deliver to APO/FPO Addresses, so please choose USPS Parcel Post during checkout. Please note that delivery to APO/FPO addresses can take up to 8 weeks depending on your location.

To help ensure the quickest delivery, please follow the address format tips below.

  • Name and Address Fields - Enter the full name, grade, and PSC or unit number for the addressee
  • City Field - Should only be "APO" or "FPO"
  • State/Province Field - "AA" (Armed Forces in the Americas, except Canada), "AE" (Armed Forces in Europe, Canada, Middle East, and Africa), or "AP" (Armed Forces in Asia Pacific)
  • Country Field - Always choose "United States"



IMPORTANT: All international orders and/or giveaways are subject to customs and duty fees as defined by the country of import. Customs and duty fees are not included in your HollowRock order and/or shipping total. HollowRock is not responsible for fees associated with import. All fees must be paid by the parcel recipient. Please check with your customs office to learn more about your duties and taxes.

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